Terms & Conditions – Physiotherapy Home Service BD
1. Acceptance of Terms By booking our home physiotherapy services in Dhaka or using our website, you agree to these rules.
2. Our Services & Disclaimer
- We provide professional, in-home physiotherapy (Musculoskeletal, Neurological, Pediatric, Post-Surgical, etc.).
- No Guarantees: We do not guarantee specific results. Recovery depends on your individual condition, health factors, and compliance with home exercises.
- Not Emergency Care: We are not a replacement for emergency medical services
3. Booking & Cancellation Policy (Important)
- Booking: Appointments can be made via our website form or by calling +8801707-372004.
- 48-Hour Rule: You must provide at least 48 hours’ notice to cancel or reschedule without a fee.
- Late Cancellations/No-Shows: Canceling with less than 24 hours’ notice or not being home when the therapist arrives will result in a 100% charge of the session fee.
- Therapist Late/Cancelled: If we cancel or are late, you will not be charged for the missed time.
4. Payments
- Payment is due at the time of the session unless a package deal is purchased upfront.
- We accept Cash, bKash, Nagad, and Bank Transfers.
5. Your Responsibilities
- Prepare a safe space: Ensure a clean, quiet area is ready for treatment (keep pets in a separate room).
- Be ready: Wear comfortable, loose-fitting clothing. Have relevant medical records ready for the first visit.
- Do your homework: Completing prescribed home exercises is crucial; failing to do so may slow down your recovery.
6. Privacy
- Your personal and medical information is kept 100% confidential. We will never sell your data. It is only used to provide your treatment and process payments.
7. Liability
- Physiotherapy may involve some physical discomfort during treatment, which you accept by booking.
- We are not responsible for injuries or worsened conditions that result from you not following the therapist’s instructions.
8. Governing Law
- These terms are governed by the laws of Bangladesh. Any disputes will be handled in the courts of Dhaka.
